Private Round Transfer Airport-Cancun Hotel Zone - Airport

Posted By : Yvette_T
Our driver was outside waiting for us when we arrive. He was very pleasant. Overall a great experience
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Posted On : 2024-07-04 10:24:46

Posted By : samanthasQ6702RK
Had a great experience with Top Cancun Shuttle. I reserved a roundtrip private shuttle for my group of four to be transported from the Cancun airport to Barcelo Maya (80 km/1 hour 5 minutes) and then back to the airport at the end of our stay. I was able to confirm my reservation with them two days before the trip, and they sent me detailed instructions on how to exit the airport and find our driver when we arrived. Our flight to Cancun ended up being a little delayed, and then it took us over an hour to exit the airport after customs and baggage, but our driver was there waiting for us when we finally exited the airport. We were so relieved! I reached out to the company three days before our departure and asked to make a minor change to our pickup location at the hotel, and they made the change for me no problem. They then texted me the day before the departure to confirm the time and location. Our experience with the drivers and company was excellent, and I’ll definitely use them again when I return to Cancun.
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Posted On : 2024-07-01 18:21:58

Posted By : Tracy_T
When we arrived at the area to meet our transfer, no one was there. Luckily I had their phone number. I called several times before someone picked up. The driver was late. Going back to the airport the driver was late as well and no one contacted us. I had to reach out to the company. Poor customer service. I wish we would had taken an Uber instead! Cheaper and more reliable!
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Posted On : 2024-07-01 17:03:17

Posted By : Tory_D
Great service too easy they were there with a sign, fyi I emailed them to let them know when I made it through customs....
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Posted On : 2024-06-30 13:40:49

Posted By : Pierce_M
Left waiting at airport for over 25 minutes, and difficult to find person assigned to meet us as he did not have sign displayed as he was also meeting and escorting other customers to their transport also
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Posted On : 2024-06-25 12:52:04

Posted By : Edward_D
Our transportation came On time and the driver communicated well with letting us know when he would arrive. Vehicle was clean, ride was smooth. Would recommend.
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Posted On : 2024-06-20 16:34:30

Posted By : vjulio007
Reliable transportation company, good communication . A convenient, practical way to get to and from our resort , friendly service
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Posted On : 2024-06-16 18:15:04

Posted By : garytR8686CK
They were waiting with a sign with our name and were flexible enough to take our friends to a separate hotel with no extra charge. Got us to our hotel fast
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Posted On : 2024-06-15 11:37:57

Posted By : Amy_D
It was a very smooth process. The driver was waiting for us outside of the airport. He had a sign with our name that was easy to pick out. Van was there to pick us up and got to the hotel fairly quickly. Highly recommend!
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Posted On : 2024-06-12 18:43:59

Posted By : hopkinsashley4
On time pick up for round trip was actually early! I didn’t even have to send a confirmation text the day before because they already did !
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Posted On : 2024-06-12 10:46:28