[Kyoto Street Shot] Recording every wonderful moment of travel with shutter (free kimono experience)

Posted By : ravisankers
I am writing to share a deeply disappointing experience I had with Zen Hotels and to warn others about potential fraudulent bookings. I had booked a stay at Anantara The Palm Dubai Resort Hotel for the Eid holidays in June for my family and friends. The booking was made well in advance for 3 Premier Double rooms with a Lagoon view, accommodating 6 adults and 2 children. I chose Zen Hotels because they offered a lower price than other operators, with breakfast and dinner included. Here are the details of my booking: (Booking Reference: 893798199 & Code: YAC/22046995)

I paid the full amount during the booking process, and the booking was confirmed on the Zen Hotels website. It was also listed under my bookings.

However, upon arrival at the property for check-in, I was informed that my booking was fake. The hotel staff were surprised to see a confirmation from Zen Hotels as they had not received any payment from them. Given the situation, the property graciously offered us accommodation, but I had to pay a significantly higher amount—double the payment of my original booking. The hotel staff extended their support and suggested taking legal action against Zen Hotels for the fake booking.
When I contacted Zen Hotels, their response was unsatisfactory. They claimed the issues arose due to unspecified residency details during the booking, price changes, and blamed the hotel for the problems. They offered a mere $20 USD as compensation, which I rejected. I requested compensation for the additional amount I had to pay to the hotel. Their claim that hotel prices vary significantly for residents and tourists is false. As a UAE resident since 2012, I have made over 100+ bookings through various operators like Booking.com, Agoda, Expedia, and Hotels.com without any issues. The price displayed at the time of booking has always been final, with no subsequent changes.

This experience was incredibly embarrassing in front of my family, friends, and the property staff. I strongly advise against using Zen Hotels due to their negligence and fraudulent practices. Your vacation could be completely spoiled by such untrustworthy operators.

Please take note of this experience and consider other reliable booking platforms for your travel plans.
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Posted On : 2024-06-18 11:20:14

Posted By : catswa
A very good moment for a weekend and for discover Zélande and Middelburg art it was relaxing moment in thé spa and thé room was very big
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Posted On : 2024-04-14 11:47:16

Posted By : Samantha_J
Wonderful. She does it all from her sudio. Fit in traditional kimono, picked a hairstyle and she did a great job with the make up then we walked to nearby neighborhood and took photos. It was raining but the photos were done in 3 days and Im so happy with the results. Definitely reccomend.

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Posted On : 2023-10-23 02:12:41

Posted By : kristianmJ7328UH
Our experience the day of the photo shoot was amazing! What wasn't amazing was waiting 4 months to receive the photos. After reaching out through email multiple times, finally received the Google drives with all original and touched-up photos today. They do look wonderful though :-)
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Posted On : 2023-08-31 20:20:53

Posted By : domainbooth
Went to meet point 1 hour early as advised. Nobody came to meet us, Nobody called. I tried calling them and sent imessages, whatsapps and everything I could. No one replied. After waiting for 90 minutes someone eventually answered my call after about 50 tries. Not friendly and just didn’t care about us. Was waiting around for another hour or 2 waiting for Kimono’s and then waiting for the photographer. At the end we were then told we would only get the photos in 4 weeks. Well 4 weeks passed and we never had an email with our photos. They do not respond still to any messages or calls. So basically we spent 33,000 YEN for nothing. Wasted a whole day of our trip and walking around uncomfortable for nothing. This experience should not be sold to people.
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Posted On : 2023-05-03 16:03:58

Posted By : Joshua T
It was our honeymoon so I thought it’d be romantic to book this, but it was so messed up, we waited in the pouring rain for an hour. No communication, and no one showed up. Wasted our time.
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Posted On : 2023-04-13 05:43:44

Posted By : Jason_A
No shows on the tour operators nor cannot be contacted. Not recommended. Still awaiting for a refund.
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Posted On : 2023-04-03 13:19:27