For many visitors to Peru and even South America, a visit to the Inca city of Machu Picchu is the long-anticipated highpoint of their trip. In a spectacular location, it’s the best-known archaeological site on the continent. This awe-inspiring ancient city was never revealed to the conquering Spaniards and was virtually forgotten until the early part of the 20th century.
Posted By : federicorG9204NI
Overrated, a long dense and expensive excursion. The attention of the train staff left much to be desired. The ugly place.
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Posted On : 2024-05-20 23:47:56 
Posted By : Rebecca_K
Easy trip and excellent communication from the vendor! A great day trip. They even helped me get an earlier train back. It was highly organized regarding transport and went smoothly. Great guide too!
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Posted On : 2024-01-08 16:49:13 
Posted By : Aleksandra_N
this tour does not actually include a ticket. you will arrive a day earlier in Aguas Calientes to waste the whole day standing in line for entrance ticket to Machu, and if you go to get a coffee from the train, it may turn out that there will be no tickets because they only sell 1000 tickets. When we got off the train at 8, we were standing in the line 2 hours and we had a number 908/1000, and later in the evening another 3 hours in the line to get a ticket. You can organize it yourself, but no one mentions it in the description of the trip, that we have to get the tickets ourselves. if this is normal in Peru, it should be written about it so that tourists are aware because every visitor was pissed about it
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Posted On : 2023-10-21 05:40:33
Posted By : XIAOBO_W
The arrangement and the services are perfect. The agent is reliable. You should book the trip earlier enough in order to make sure to get the entry ticket.
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Posted On : 2023-10-14 21:54:49
Posted By : Dave D
My husband had booked the one day tour for Machu Picchu. He received the confirmation email and his credit card was charged. Everything seemed good to go. Three days before his trip he received an email informing him his trip had been cancelled. No explanation. We ran around to some offices in Cusco to see if by chance he could get a last minute ticket/trip, but couldn’t find one. So he flew all the way to South America excited about Machu Picchu, and was extremely disappointed. Luckily South America is such a wonderful place, he was still able to enjoy the trip.
Think twice about using this company, especially if it is an important trip.
Robin, Georgia
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Posted On : 2023-10-11 15:13:45
Posted By : V4172BHwilliamw
This is one of the worst tour companies I’ve ever dealt with. We booked a one day tour by train. The night before our trip, the tour company called me to tell me they changed it to a two-day tour. The told us they didn’t have Machu Picchu tickets for us and we would have to get them ourselves. We had to scramble to rearrange all of our travel plans and missed our tour to rainbow mountain. We had to keep our hotel in Cusco an extra night with no reimbursement. We made it to Aguascalientes where now we had to spend the night in a hostel that the tour company arranged for us. After getting off the train, we were met by a tour guide. He took us to the ticket place where we had to wait in line to get a time to come back to get tickets. After we got our time, I asked the tour guide if was going to help us purchase our tickets. He said yes he would meet us later but he never showed up again. I also had to get money from him to purchase the tickets since I had already paid the tour company. He gave me cash but it didn’t cover all the costs. Then we had to return later in the afternoon and wait in line at the Machu Picchu operations for hours again to buy the tickets. The tour guide at the actual Machu Picchu was the only excellent part. When we left, they reserved us on the train in two different train cars. I went to the train station and changed them myself. Essentially, I did all the work that the tour company was supposed to accomplish for us. The whole goal was to hire the company to make things easier. They did almost nothing. I would stay clear from this company.
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Posted On : 2023-10-01 19:40:21
Posted By : beatrizhelenal2019
Spectacular views. Excellent support and assistance from the agency during the experience. A guide with extensive knowledge and excellent disposition with the group
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Posted On : 2023-09-24 15:27:20
Posted By : Georg_E
We paid for a whole day tour that includes the transfer in their morning, tickets valid for the whole day and a guide. But what we got was a transport picking us up 4.5 hours later than scheduled, a terrible guide (Ulysses) that mentioned barely anything significant about Machu Picchu but preferred talking about celebrity gossip and the duration of Llama orgasms. Lastly we didn’t get full day tickets and had to leave after the tour since we weren’t allowed reentry and the tour ended at the end of the one way leading through Machu Picchu.
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Posted On : 2022-08-03 06:25:22
Posted By : 645alainae
WORST TRIP OF MY LIFE. Honestly I was so sad and disappointed about how this tour went considering the price and the dreams I had in my head of how this day would go. After being woken up by a phone call by our tour guide an hour ahead of pickup telling us to meet in an alley at 3 am instead of by the safety of our hotel we were already a little nervous, but then when we arrived to said spot, we were there waiting for over 20 minutes. It took over an hour and a half for the driver to pick everyone up and he was very flustered because he couldn't find the people (I'm assuming they wouldn't answer the phone or weren't ready?). There were not enough seats for us all so the two final ladies had to share one seat and one lady just sat on the floor. We finally arrive to the train station and were given no instructions whatsoever. Some people had to practically run to their train because we were running so late. Our train got scheduled for an hour later and when we arrive in agua calientes, we had no instructions on what to do. We finally find our guide and he tells us we had until 1 pm (6 hrs of free time) until we had to meet back for our tour. We were not at all expecting this and were very frustrated because nothing was open, we ended up sitting in the square for hours doing nothing. Our guide was late to pick us up for our tour so we had to wait in line forever to go up on the bus to Machu Picchu. When we finally get up there, we are introduced to our new guide who would take us through the ruins. He made several inappropriate comments towards me and my travel partner (both college girls) and demanded pictures with us. When we asked to take pictures of certain things (such as the llamas) he would say "later"; however, he rushed us through the place and we never got pictures with them. We were only in the ruins for around an hour even though we had enough time for us to be up there at least 3 hours. Once we took the train home we again had no instructions and had difficulty finding our guide (yes, that's 4 different guides in a day). We all felt very unsafe and frustrated by the time our late bus came (we waited in the streets for about 35 minutes). The bus was crowded and unkempt. The bus ended up breaking, leaving us stranded for another 30-40 minutes. While broken down, we learned that we had all paid different prices for this excursion, and we had paid the most. (DO NOT BOOK THROUGH THIS COMPANY ON TRIPADVISOR). We got home hours later than scheduled and were mentally broken. Machu Picchu is beautiful and a must see....just don't see it with this tour!!!
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Posted On : 2022-07-09 00:08:24
Posted By : Neal_G
Great experience. I lost my house key and the driver in the morning was patient and waited for 30 minutes for me. I thought I was going to have to cancel but the staff was very nice about it. The tour was spectacular and I was never lost. Very well organized. Would definitely recommend.
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Posted On : 2021-08-08 13:46:29
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