If you come to Chile, you cannot miss visiting its beautiful Andes Mountains. On this tour you will arrive at one of the highest places in the city, at an altitude of approximately 3,670 meters and a truly impressive view.
On the other hand, you will know the history, formation, flora, fauna and the best anecdotes of these cute little towns of Farellones and Valle Nevado. If you wish, you can enter one of the snow parks by paying the entrance ticket where you can ski, snowboard or have fun in the snow games.
Discover Santiago stands out for the quality of its service, punctuality, kindness and good disposition of the guides, generating a pleasant and friendly atmosphere with all who accompany us.
Posted By : Y8382KNmarkg
1) They forgot about me and almost didn't pick me up. I waited until 8:45pm the night before and they had not messaged me with transportation details so I sent them a message. When they didn't respond at 9pm I messaged Viator support to notify them of the situation so I would have more evidence for when they didn't pick me up the following morning. Viator added those details in my booking just in case they didn't and sent an email to Discover Santiago asking why they haven't shared details with me.
Wouldn't you know about 10 minutes after Viator yelled at them I get a message on Whatsapp saying "we didn't see your phone number but now it works!"
Lies. You forgot about me. But details were shared after.
2) The "tour" is not conducted by Discover Santiago. After the above was fixed I got a message from the driver who was using a completely different WhatsApp business account. The driver was nice but didn't speak a word of English. We used a different tour guide at the equipment rental as a translator.
3) This is advertised as a scenic tour with multiple stops (as you can see in my screenshot of the itinerary of what to expect). That is not true. It is simply transportation for either Farallones family park or Colorado ski resort. We didn't stop at the other spots listed and entrance to Farallones was not included as advertised.
I was taken to Colorado resort and basically wondered around the parking lot for 3.5 hours. As I bought a sightseeing tour, I had no interest in skiing.
The driver did make an effort for me by picking me up after those 3.5 hours to take me to a town 10 minutes down the road. Nice gesture but there was nothing there. A much smaller ski resort and only hotels I didn't have access to as a non guest. This stop was a lot more boring than the 3.5 hours at Colorado.
4) Now that I've been I understand why no company offers a sightseeing tour. Because it's basically impossible to do. The only things to do are skiing or the other activities at Farallones family park. Doesn't matter what company. Those are literally the only things to do.
Because this was falsely advertised I gave it 1 star. It's merely transportation and there are significantly cheaper transportation options.
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Posted On : 2024-06-30 10:05:21 
Posted By : Andrez R
Amazing experience, our guide Jimmy was immensely experienced and knowledgeable. He even let us borrow for free a sled and it was such a magical moment to slide over the snowy mountains of Chile in "Parque de los pobres"
Be aware that snow clothing is not included, but first thing in the morning they'll take you to a place where you can lend some for around $30US (full set). Will definitely do it again! Thanks guys!
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Posted On : 2023-09-27 13:30:21
Posted By : W5423MJanac
Beautiful place! The guides were wonderful, I never felt like they were rushing us and yet the itinerary was accomplished. Farellones Park has many activities to do: tubing, canopying, sledding, among others. It should be noted that the entrance to the park is not included in the tour and costs $30,000 Chilean pesos. Once inside the park all activities are included except skiing. I was very satisfied with the tour and with very nice photos.
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Posted On : 2023-09-02 12:47:33
Posted By : elianamarcelar2021
Our guide and driver Jimmy was an excellent host at all times, he was attentive and answered all our questions and when purchasing the activity they also took great care of us. We 100% recommend this tour.
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Posted On : 2023-08-28 20:32:23
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