We will give you the best service for you to have an unforgettable experience in this great Full Day tour
After 25 minutes enjoying this unforgettable promenade aboard our boats we will finally dock at Cayo Arena and we will be fascinated by the beauty of this little piece of sand located on these coasts of the North of the Dominican Republic, here we will have free times to snorkel and observe many species of small fish of all colors, take pictures, give us a refreshing swim in its crystal clear waters.
Posted By : Katia D
Overall the trip was fine but way too disorganized for our liking. Here were the cons to the trip: Our transport bus was way too cramped with little to no AC at the beginning, it’s hazardous and a potential death trap with locked windows. Although we were moved to a bigger bus with better AC and space, there were way too many people to be picked up and dropped off. Priority was made to mainstream hotels in Puerto Plata rather than those at the outskirts (Ie. Cabarete and Sosua). This means we spent four hours on what should’ve been a two hour commute to the island. The island is a sandbar with no space to sit down or shelter from the sun. The water provided may have been tainted/polluted which could result in poisoning for some folks. There wasn’t enough equipment for snorkeling and the guide did not wait for all clients to see if they were interested in joining. Our initial driver did not stay with us to provide us with transport at the end. We stayed longer than expected in the bigger bus until we got another driver.
Despite these flaws, there were several positives. The employees really do go out of their way to be accommodating, our guide (Mendy) was super knowledgeable in both cultures and languages, the workers on the boat tried their hardest to help us feel safe while also having fun, and the food at the restaurant was delicious!
My recommendations: the disorganization is a management/owner problem, not the employees! They are focusing more on maximizing profits rather than client comfort. I would suggest management focus on providing different packages based on location:one for puerto plate hotels, the other package for the outskirts (Cabarete and Sosua) with each different transport and guides. This should help with the disorganization. Build stronger and safer huts with seats in the sandbar, provide bottled water rather than tap water for guests. Provide an option button for snorkeling during reservation. This way guides can document who needs equipment and who wants to join.
Overall there is potential in this trip tour but management has to be willing to make the changes to get better results and better client reviews. Hope this helps!
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Posted On : 2024-05-20 18:54:33 
Posted By : ginaj846
Very nice tour! I enjoyed getting to know the isla bonita despite the rain. The bus was very nice and had air conditioning.
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Posted On : 2024-04-26 08:10:32
Posted By : X8390BJevelyns
The charted bus picked us up from our resort. We drove about 1hr & 40 minutes 2 the destination. We stopped in 2 different places to snorkel. The water was beautiful. They had champagne, rum punch & snaps for us. The crew & the captain was very kind & friendly. We then went 2 paradise Island for about 2 hrs. We returned to a delicious lunch of gumbo, lobster, beans & rice, salad & dessert. It was an amazing day. I'm glad we decided 2 do it. I do recommend
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Posted On : 2024-02-02 14:35:48
Posted By : I7291NVgerardog
Excellent! The staff was friendly. We were swimming with the fishes, also, the boat ride through the mangroves was amazing! i would recommend this experience!
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Posted On : 2023-10-22 19:59:51
Posted By : danieldG8080OK
Paradise Island trip was awesome, we enjoyed the Snorkeling, the Service was good, the Crew very friendly, we recommend!
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Posted On : 2023-07-31 11:30:59
Posted By : handerg2023
It was a very good experience, we had a lots of fun doing the Snorkeling in the Island and enjoyed of the Crystal clear waters , it's 100% recommended,
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Posted On : 2023-07-30 21:57:31
Posted By : davidjoseysarahisaba
We loved it , it was a great tríp , tris is the most beautiful
Snorkeling of the Island .
We highly recommend it.
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Posted On : 2023-02-27 12:29:05
Posted By : Laura_C
This was a horrible experience from start to finish. The bus ride was over two hours long, we were brought to a filthy location with broken toilets before boarding boats to the island. The island was nothing more than an overcrowded sand bar. We waited around for snorkel equipment and were given about 1] hour in the water. They served fruit and beverages from a dirty tub! On the return home they made a stop back for lunch at the same location with broken toilets! We were served a flow I feared lunch that nobody touched! Upon boarding the bus we were told about another stop and were forced from the bus and pressured to buy cigars and overpriced souvenirs. Luckily the entire bus refused and reboarded and demanded to be brought back to our hotels. Spending over four and 1/2 hours on an awful bus ride for maybe 1/2 hour of snorkeling is unacceptable. Then to find out we paid double what others paid was infuriating! We will never use this company again, and we will surely spread the word to our many family and friends!
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Posted On : 2023-02-21 15:30:33 
Posted By : jsocker325
Very magical place to visit surrounded by crystal clear water. Very tranquil place that will not disappoint. The bus ride was delightful & a chance to meet other people if you choose. Info given on the tour bus was very informative to listen to. Also had a marvelous Dominican lunch after the “island” visit. Well planned tour & would highly recommend it!!
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Posted On : 2022-06-23 13:38:32
Posted By : Jennifer_O
It’s completely magical place w/ approx 2.5 hrs on the island to swim, snorkel or just rest. The clearest water I’ve ever seen. Felt safe and very enjoyable boat rides to/from the “island” sandbar.
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Posted On : 2022-06-23 13:22:16
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