Small Group Venice Grand Canal Panoramic Tour

Posted By : Jael_C
I’ve been waiting to receive a refund for over two weeks. The tour time was changed after my friends and I purchased tickets and we were unable to continue with the tour. The actual tour guide told us to contact viator to get a refund. I’ve spoken to two employees and was informed that my case went to the “higher ups”. I have yet to hear from anyone on their team about any progress.

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Posted On : 2024-06-26 08:03:39

Posted By : Ashley_P
The view from the canal was fantastic! A little hard to find at the start and understand the guide with the accent, but they were very well informed about Venice and pointing things out on the tour.
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Posted On : 2024-06-26 02:44:09

Posted By : Marghesusy
Ho partecipato al tour delle isole di Murano, Torcello e Burano in compagnia della guida Ilenia che è stata davvero molto gentile e cordiale. Ci ha accompagnati durante il viaggio in battello con molte info culturali a riguardo. Esperienza piacevole e nei tempi.
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Posted On : 2024-06-23 16:10:55

Posted By : Sandra_V
The locations themselves are marvelous and well worth seeing, but Viator was worthless. We arrived 15 min early to meeting location. “Host” was 10 min late! He passed out tickets with no information or instructions. I made 12;00 reservations, tickets said 1:30? Only because I asked, He told us we had to go to Baptistry and museum first, then be back to cathedral side entrance at 1:30. But didn’t tell us where to find entrances to any of the other places!! We went to wrong museum. Some kind people checked our tickets and gave us directions. Rushed through museum to make it back to cathedral side door at 1:30. That side entrance that lead to crypt. But we NEVER got into the actual cathedral. So that part of the experience didn’t exist at all for us. Would have loved to have seen inside the cathedral if only we knew where to go with our tickets. Not clear if cathedral is I really included at all, so maybe misrepresentation. There are no “skip the line” entrances at any of these locations; so it’s all false advertising.

Our second booking for the day we never made because Viator screwed up the reservation entirely. We even called customer service international from Florence but they couldn’t fix it, only cancel it. And I can’t even leave a scathing review on that one because their format doesn’t allow it. Beware If they cancel your reservation because of THEIR screw up, there is no way to leave a review letting anyone else know about their bad customer service!

Vistor has grown very large. TripAdvisor directs all their customers there. They really don’t care if they do a good job or not, because it’s all about the numbers.
From now on I’ll be looking for alternative tour operators; but don’t expect to find any of them on TripAdvisor. Because TripAdvisor owns Viator, and now markets them strongly while excluding alternatives. I’ll go to Expedia next time for real recommendations.
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Posted On : 2024-06-22 13:56:45

Posted By : Yoly_R
Went to the tickets office to redeem my voucher to find out that my booking was cancelled because excursion was overbooked.
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Posted On : 2024-06-17 04:10:36

Posted By : Donna_B
A fantastic tour of the Grand Canal with a knowledgable guide. It was just myself and my husband and a lovely couple from Germany. Having a smaller group meant I could stand at the back of the boat and really take it all in, not something I would have been able to do if the group were bigger. A must do tour.
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Posted On : 2024-06-05 23:33:10

Posted By : GwenS
We were disappointed because we could hardly hear what the guide was saying over the crackling speaker system. The last time I did a tour of the Grand Canal, it was much more interesting so I brought my friend with me this time. Neither of us felt it was worth what we paid,
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Posted On : 2024-05-23 22:13:24

Posted By : Julia_T
Small friendly group, very knowledgeable guide, good photo opportunities even in the rain. Worth every penny.
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Posted On : 2024-05-16 14:55:22

Posted By : Peter_H
My trip was scheduled for 5:30 and I was at/very near the meeting point from 5:10. No one from the tour appeared to tell me there had been a problem with the guide, apparently. I only found out by making inquiries at the ticket office as I was thinking of taking the trip unguided to ensure I got to seethe Grand Canal as my last activity in Venice. The ticket office arranged for my booking to be transferred to 6:30. The trip itself was as interesting as I hoped although could have been more enjoyable - once we reached the Canal and I was allowed to sit outside to take photos it was hard to hear a lot of the guides commentary as the speaker was placed at the stern while the sitting outside/standing spot was behind the driver.
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Posted On : 2024-05-04 17:50:01

Posted By : mapat02
The times for each of the stops are short, with 45 minutes from when the boat docks until it leaves. It means that in the end there are at most 35 minutes to visit each island.
The stop in Torcello totally unnecessary. There is only one bar with food that is very poor in quality and quantity, which all travelers use to eat something so they can spend time getting to know the main islands of Murano and Burano. The only thing that can be visited in Torcello is so far away that there is almost no time to go and come back.
The boat we went on had a broken microphone, and they changed us to another boat in Murano, but the microphone was of poor quality and we couldn't understand what the guide was saying. The narrow seats. On the positive side, for 25 euros and a 4.5-hour trip you have the opportunity to briefly see these islands around Venice and that the guide is comfortable in several languages.
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Posted On : 2024-03-29 13:55:45