Our Classic safari package is the ultimate way to experience the Kruger Park in a short space of time, providing you with a mix of safari activities, in the world famous Kruger National Park, with a professional nature guide and special modified open safari vehicle, with accommodation at Gecko Lodge, African inspired luxury, in Natures gateway, on the doorstep of Kruger, a proud accommodation provider for Shinzelle Safaris.
This safari package takes you on an unforgettable experience of the Kruger Park, with a dedicated hospitality team ensuring personalised service, including 2 nights accommodation, a sunset safari, 1 full day safari and a morning safari in the Kruger National Park, dinner and breakfast are included in this package as well as entrance fees to the Kruger National Park and accommodation at Gecko Lodge – Situated 3 kms from Hazyview with Sabie River Frontage, this family owned and managed accommodation is a mere 12 kilometres from the Kruger National Park.
Posted By : fernandasamper
Excellent service despite last minute lodge change. Kruger guide Edson was fantastic
5/5
Have had excellent experience with Danielle via email and whats app. Despite last minute change in lodge we have enjoyed Tshukudu lodge. Great service and sunrise sunset safari. Our guide Edson is amazing had a adventure packed Kruger day safari with a unique and unforgettable experience. Saw white lion mating. Dingo family. Leopard. Cheetah stalking. Elephant families with little ones. Zebras. Wilderbeast. Impala and so much more. Hipos and zebras. Lunch was in a great restaurant. Exceeded all our expectations.
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Posted On : 2024-04-02 08:14:22 
Posted By : shonnaybb
What a sham of a company. Indecent and money hungry. The first day our driver seemed disgruntled and went out of the way to be unhelpful. He never even introduced himself or asked our names. Before we took off, I made sure to tell him my knee was giving me issues. However, whenever we made a stop, he went out of his way to park as far away as he could to watch me struggle to get in and out of the vehicle and walk an unnecessary distance when he could have parked closer. I believe any courteous man, especially a guide, would've at least offered to help. He didn't speak to us until we had to sign papers before entering the park. While on the safari, water was supposed to be included, instead, the driver took a bottle out of the case for himself and not even once offered us any. I have not received such poor service on a tour and I've been to over 40 countries. Also just having met this man, we had done nothing to him, but this was how he decided to treat paying customers. I've completed other safaris in Africa, including the Serengeti and never received such offensive service from a company. I did not travel this far to South Africa, especially for my birthday to deal with a boorish and disgruntled driver. After mentioning our concerns to the company, the lady who coordinated the trip's first response was: "I am incredibly shocked and disappointed to hear the feedback from today and we do certainly value our guest experience above all! This is very unlike Jeffery and there are a few points that I have seriously addressed with him. I am sincerely disappointed that this was your first impression and certainly trust that we can redeem ourselves for the rest of your trip. I did give Jeffery your names and so I suppose as he knew them he did not ask - but again this is not who he is and certainly have never received this kind of feedback about him before". What a complete joke of a response! This is the feedback we have given and clearly how we were treated. I don't have the creativity or time to make this nonsense up, they have implied. Seems she cared more to defend the driver than accept our feedback. She also wanted us to take the same driver for the rest of our tour. Clearly showing they didn't care about our feedback. However, we refused, and they found us a new driver who was the opposite of the first. He was polite, cared about what my friend wanted to see, informative, and come to find out, was from a different company. Making me believe all their drivers are rude or the first driver is known to be disgruntled and gets the last minute customers, as we booked our tour a day or so before. The company then offered a bottle of wine as a "nice" gesture. However, it seemed disingenuous and not acceptable considering the driver ruined our day and experience. Additionally, the coordinator was told I was not feeling well and the lodge never gave us the bottle. After falling ill I was unable to participate in the final two safaris. I reached out to the coordinator for a refund for those days, and was told no, because everything was a package, and the company didn't offer refunds. I then asked for at least a refund for the entrance fees to Kruger and that became an issue as well. The coordinator then proceeded to go back and forth with me and say that she had done so much to accommodate us. I don't think people deserve sympathy or rewards for doing their jobs. Additionally, she kept mentioning how she accommodated us, by finding a new driver, something that would not have been an issue if the first one hadn't been inconsiderate. I then spoke to the manager who was also arrogant and unaware of what customer service is. I asked for a refund for the driver the first day as his attitude and demeanor was unacceptable. His response was that refund of any sort wasn't necessary as the driver provided a service. Again, clearly diminishing and invalidating our concerns, and defending a useless driver. Even after asking if it's ok to provide poor service, he said his driver still deserved to get paid! I did not ask him for any other reimbursement, outside of the refund for the driver and the entrance fees for the park that clearly were not used, as I did not participate in the other safaris. He declined to reimburse for the driver and said he would reach out to the other company to see if they would reimburse. Also, in the beginning of our conversation said if the other company said no, they would reimburse. That sentiment changed towards the end of the conversation. I guess after not backing down that the whole company has poor customer service and was unbelievable.As of today, I still have not heard back from this deceitful company. I guess the company isn't doing well as they choose to hold onto every dollar they receive at the expense of customers, even in the presence of poor service. I have never had to write a poor review for a tour company, but for this company, it is more than deserved. Please find another company!!
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Posted On : 2023-12-05 11:34:54
Posted By : davidtT7505BH
What an unforgettable experience on our safari with Shinzelle! Everything was perfect and we will be forever grateful to Danielle for stepping in and rearranging everything at very short notice at our request! Our guide - Jason's encyclopaedic knowledge of the sights and sounds of Kruger was very interesting and entertaining. The accommodation was fabulous and our time on safari will stay with us forever.
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Posted On : 2023-11-29 01:22:03
Posted By : theflyingtraveller23
Everything was planned perfectly. we stayed at umkumbe bush lodge, which was a really awesome place to stay . food was good. everybody was so nice and friendly and helped us with everything. the safaris were unbelievable. we almost saw every animal of the big5 (except the buffalo) . really good rangers which found a lot of animals. it was a perfect trip and also thanks to danielle who planned and booked everything for us.
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Posted On : 2022-06-21 10:01:20
Posted By : Traveler123FLA
By far, one of the most amazing adventures I have every been on. Danielle was fantastic with the reservations and answered all of my questions. Docter was our guide and he did not let down; we learned so much. We saw the Big Five and then some. It was a trip of a lifetime. Stay at Hippo Hollow (20 mins from Kruger) and remember to dress in layers. The 5am drive is chilly, but it warms up later in the day. I can't say enough about how amazing this company is.
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Posted On : 2022-04-14 11:38:44
Posted By : 71ronj
Our cottage was private and perfect for the setting. Their food was traditional and excellent. Transportation was on schedule and comfortable. Our four safaris (each was at 4-5 hours) were as much as we could have hoped for with the guides being knowledgeable and friendly. I ask a lot of questions and I always received a meaningful answer.
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Posted On : 2020-01-31 23:05:33
Posted By : wayneandtom
We did the 3-Day Kruger National Park Safari including Breakfast and Dinner Experience. Danielle did an amazing job putting together our safari and accomodation at short notice. Our guide, Jayden was incredible, he made us feel so welcomed and we formed a great mate-ship at the get go. Jayden entertained us throughout the trip and was very knowledgeable about the safari and behaviours of the animals and his passion for his work and the environment is second to none. He is an amazing asset to your company. We caught the big five and many other animals up close. On our last morning safari before departure, we were treated to a big surprise; a pack of African Hunting dogs - approx. 30 with 16 pups. To say this trip has changed us is an understatement. We had an amazing time both physically and spiritually. What you did for us we can never thank you enough. We will treasure these memories for the rest of our lives.
PS remember to take a touch with you - it's amazing what you can see at night around the camp sites!
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Posted On : 2019-09-09 22:17:17
Posted By : NoneOfUrLizness
This experience was amazing from start to finish!
-Danny was great to communicate with and help me plan and answer 1000 questions.
-Windmill Country Retreat was beautiful and the staff was great.
-Jay was an amazing safari guide! He has a passion for people AND animals, which makes him a great guide. He's very knowledgable and gave us way more info than we could ever find on our own!
-My brother was sick on the last day and they went ABOVE AND BEYOND to help him out. (Trip to the pharmacy, transfer to his hostel, etc.)
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Posted On : 2019-08-22 11:17:22
Posted By : gulsedak
Just so you know, it's about 30 mins away from Kruger Park, so you're not staying IN the park. You're staying in a very nice, green environment with comfortable rooms and good food.
People are so helpful and our guide Jayden was pretty amazing -such a free soul.
We appreciate their efforts and we left there with happy faces.
It was too cold for us especially in the morning while driving to Kruger in Safari Car; so make sure you bring warm clothes.
Make sure you'll have 2 full days to experience the safari. So stay there at least 2 or 3 nights.
Next time, we'll stay somewhere in the park.
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Posted On : 2019-06-05 06:42:05
Posted By : Christopher N
The safari tours were great (we saw the Big 5 twice over!), the lodging was enjoyably remote and rustic, the staff was very friendly and accommodating, and the local food was really tasty. Very enjoyable trip - would highly recommend.
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Posted On : 2018-11-22 12:00:47
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