Join your guide on this tour and take in the beautiful scenery at Þingvellir National Park. See the spouting Geysir and witness the thundering waterfall Gullfoss. Next, bathe in a geothermal natural hot spring, which is the classic Icelandic activity! No matter the weather, it is always nice to soak in a warm hot spring. This tour combines some of Iceland's most popular sights with a relaxing time at the truly Secret Lagoon.
Posted By : Terrence_H
Avoid Reykjavík Sightseeing company!! Customer satisfaction doesn’t mean anything to them. Our Golden Circle Tour with Secret Lagoon was scheduled to leave at 0800. We were present at the pick up point(Reykjavík Harbor cruise terminal) at 0745. No agents around to ask which van was ours, no signs seen on transport vehicles for that company, no one yelling out our last name Called their office at 0755 and told the representative the problem we were having. He was going to contact the driver. Put me on hold. Came back and said he talked with the driver. He had already left the pick up point. All before 0800.
I was offered another tour leaving at 1000. It was a Golden Circle tour but didn’t include the Secret Lagoon. I accepted because we were in Reykjavík all day and wanted to see as much of Iceland as we could. We did not go to the Secret Lagoon because it was a two hour shorter tour. I requested a credit of $40 be paid to help compensate us the price of admission to Secret Lagoon. The sightseeing company refused almost immediately saying it was up to Viator to do that as they received my payment. Emailed Viator and customer service denied it. Asked Viator to assign a different agent and received a denial from her as well.
I paid $259 to Viator for two tickets. Too bad that a $40 credit request is the reason that they have lost my future business.
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Posted On : 2024-06-28 15:56:01 
Posted By : YHall32
They didn't pick us up and refused to give us a refund. We're not the first customers this has happened to.
Our pickup time on the ticket was 10am but they apparently start picking people up at 9:30. We arrived at our pickup point around 9:35 - my daughters glasses broke as we were leaving our apartment and she ran back for her spare pair. They don't come back after picking up other guests or call to see where you are. They just left us at the bus stop til I called them at 10:20 to see where they were.
Dealing with them this week has not been pleasant so I'd avoid at all costs, we found other tour operators so much better and they do pop back if people aren't there.
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Posted On : 2024-06-02 09:14:23 
Posted By : Elaine_B
The sights are amazing but the rest of the experience was not good. The tour company changed our pickup location hours before our pickup and we didn't get their message in time, so we missed our pickup. They worked with us to get us onto a later tour, but because of that we were not able to go to Secret Lagoon. We got just the basic tour. We asked for them to refund the difference because the mistakes had been theirs. They would not.
The bus was full and held about 70 people. The seats were very close together and uncomfortable. It was also sometimes hard to see because the only view was out the window next to you. (Everything else was blocked by other seats.)
We discovered afterward that someone was left behind at the first stop. I guess when the group is that large, nobody notices if you're missing.
The waterfall, techtonic plates, and geyser were great. I just suggest you go with a different company and a smaller tour.
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Posted On : 2024-06-01 13:35:15
Posted By : Winnie_Y
The stops were nice and comprises of the stars in this review. However, our guide Karen was not the friendliest and did not seem that enthusiastic about the entire journey.
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Posted On : 2024-05-28 14:35:37
Posted By : Abbie_N
This was a really excellent tour with Darren who were really welcoming and lovely; this was a great trip and I'd definitely reccomend this to anyone who wants to go on a really interesting day excursion with some really great tour guides :) The plan of the excursion itself was great, seeing the national park, geysirs, waterfalls and visiting the Secret Lagoon- it made for a really unique day and the coach itself was super comfortable (and a lovely way to get around). I'd 100% reccomend this trip and Darren did a great job :) I'd also add that the tour operators made it very easy for myself and my friend to get around; we had to switch coach at the end of our Secret Lagoon visit to return to Reykjavik, as we were the only two visiting the Secret Lagoon and had to get a lift back on a different coach, but this was done seamlessly and we felt very well looked after. And the entrance fee for the Secret Lagoon was included, which was excellent. A great day and trip :)
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Posted On : 2024-05-05 09:29:16
Posted By : danielcarter2016
Daniel the tour guide was fantastic and very knowledgeable. Amazing day and wonderful scenery ! Would recommend to any travellers.
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Posted On : 2024-04-27 14:59:28
Posted By : Dawn_C
We had a great time on the Golden Circle tour, very informative tour guide. Good amount of time at each stop. Finished off with a lovely relaxing ‘dip’ in the Secret lagoon
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Posted On : 2024-04-25 04:01:01
Posted By : nicole_p
Had a great time. Was able to see and learn a lot but at a comfortable pace. Secret Lagoon was a nice relaxing last touch
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Posted On : 2024-04-07 11:24:53
Posted By : 298clarec
Absolutely fabulous trip really enjoyed it the guides were great and told us loads of info about the area we were visiting and the culture of Iceland! The secret spa was great throughly enjoyed it and would recommend the company.
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Posted On : 2024-04-04 08:03:11
Posted By : Romina_B
- It was so relaxing bathing in the Secret Lagoon. We enjoyed it so much.
- The guide was pleasant.
- I was impressed that the schedule was strictly followed.
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Posted On : 2024-04-03 18:03:08
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