Experience the majesty of Aurora Borealis in Iceland on this 3-hour Northern Lights tour from Reykjavik. When darkness falls, travel deep into rural Iceland and admire sweeping views over the snowy wilderness. Gaze upward into the skies and keep watch for sightings of the Northern Lights — widely considered among the world’s most fascinating natural attractions. Snap the spectacular light show on camera and hear handy photography tips from your guide. Tour includes specially trained Nothern Lights Guide, in bus audio guide with 10 languages and round-trip transport from Reykjavik.
Posted By : uriadanaguilar
Very bad, I do not recommend it, I went on the excursion and because the lights did not look good, the tour guide told us that we could go another time for free, when we spoke with the company they said that was not the case and that The information that your own employee gave was false, do yourself a favor and look for another company that does not scam or lie to customers.
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Posted On : 2024-04-22 15:23:29 
Posted By : D7499XHchrisn
Trip got cancelled (understandably as it was cloudy). They emailed and said to rebook. 3 emails later trying to rebook, still heard nothing and we’ve been home for 4 days! Now trying to get a refund which they said they would honour. Still no answer. Terrible customer service, avoid.
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Posted On : 2024-03-13 14:16:02
Posted By : Valerie_S
My friend Tamsin and I booked this tour and were initially a bit concerned as we had to book the earlier slot. However, the conditions favoured us and someone on the tour had a lot of luck as we saw the lights really well. Our tour guide was great, Arman (not sure of spelling) had a brilliant sense of humour which added to the tour. There is a restaurant on the peninsular where you can warm up with a hot chocolate and a snack if you get too cold waiting - which we did. We went back outside just in time for the light show to begin.
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Posted On : 2024-02-24 17:10:45 
Posted By : bobbyhonkytonk
I’ll start by addressing how they’re likely to respond based on their reply to my Google review. A few lines such as:
THEM: Please note that refunds are not approved by phone by our customer service team
ME: So why did they offer it over the phone? Train your staff better.
THEM: The refund for the cost of the headphones which were added by you when you did your reservation has been processed knowing that the audio was not available.
ME: Only after three emails arguing the point with them. They’re not the brightest and still haven’t explained why I got dumped onto another tour with just one language – English (broken English).
THEM: We appreciate your feedback and are dedicated to providing a better experience.
ME: Sure you do…unoriginal spiel.
THEM: We do hope we will have the joy of seeing you again here in Iceland.
ME: I’d prefer to put needles in my eyes over taking one of your halfwit tours…
THE MAIN REVIEW:
I booked around August 2023 and the guy shows up on time. However, instead of an interactive tour in 10 languages, there's just a piece of paper with 'Northern lights mystery tour' on the front of the bus.
So my kid, who only really speaks Spanish, was stuffed as Roar from Lilyhammer, who was our driver, garbled explanations about the lights.
We saw literally nothing - it was utterly disorganised - a convoy of various big coaches shipping us to the wrong locations. Basically, none of the drivers seemed to have a clue where to find the lights.
They say you have a lifetime guarantee to try to see them again for free but the day after they were all booked up. Hence, they'll wriggle out of your free trip by saying they're booked and then it's unlikely you return to Iceland. And even if you do, why would you use such a bunch of unprofessional, incompetent money grabbers?
They basically bundled us onto the other tour as we were all departing from The Hilton. And it was only acknowledged after much argument that I'd get a refund for the headphones I'd purchased online. No refund for the fact they put us on a different and completely inadequate tour. Kind of like ordering a vegetarian dish in a restaurant and getting roast beef.
I'll also report them to the tourist authority there as these people are utter charlatans. STEER CLEAR or end up bitterly cold staring at clouds and being led by the blind...
Date of experience: January 2024
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Posted On : 2024-01-11 06:25:11
Posted By : 638jub
The highlight of our trip to Iceland. A very well organised trip with a knowledgable guide, Hulda, who explained the Northern Lights in detail and was constantly checking that we were in the best location to see them. We had plenty of time so wear really warm clothes and base layers. We didn’t feel rushed at all and even got a bonus stop in on the way back as more Lights activity started up. Hulda even explained how to set cameras and phones to help get the best photos. An excellent trip. Would definitely recommend.
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Posted On : 2024-01-09 13:58:42
Posted By : PhyllisRedmond1111
TERRIBLE COMPANY DO NOT USE, AVOID AT ALL COSTS IF YOU WANT TO ENJOY ICELAND, had northern lights tour booked with them which stated to leave at 9pm and arrive 15 minutes before which we did. To be told the bus left at half 8 without us because the time changed, we even called the office at 4pm on the day and we’re not told about this. same thing happened to a group of 8, so the bus left without 10 prepaid passengers. RUDE STAFF WHO DID NOT CARE, TOTALLY RUINED OUR EXPERIENCE
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Posted On : 2024-01-02 11:41:38
Posted By : Kim_I
Didn’t see the lights that night and wasn’t able to book on a 2nd night as we were travelling home. A bit to expensive £53 each only to be told that if you are staying at certain hotels just walk down to sea front at certain times you would see them. This is what we did set alarm for 6am walked 5 minutes from cabin hotel and saw the lights.
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Posted On : 2023-12-03 12:56:58
Posted By : Kerstin_R
all the time was fog and clouds around Thingvellir. we didn't see any northern lights. at the and the guide recommend a tour next day - but it was rainy. not fun at all and not worth it.
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Posted On : 2023-11-28 12:16:46
Posted By : Ella_H
Brilliant experience guides were very informative and friendly😁 Very chilled tour it was cold so could get on/off coach to warm up or take a nap as the tour is late at night! Lovely professional pictures too thank you xx
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Posted On : 2023-07-25 15:47:45
Posted By : SoloTraveler0011
I saw the reviews prior to and that made me cancel - and I'm glad I did. I emailed them to find out what their thoughts were about the weather since it stated it would be cloudy and rainy all day. They continued to say to book and I can reschedule forever. Well, I may never come back to Iceland and you may not still be in business so that's an issue for me. To be running around for 3-5 hours at midnight for nothing would be a waste. They sent me the northern lights meteorology schedule and it ended 3 days prior to my visit and was at a low of 2/10. But they said we still had a good chance. I cancelled and didn't go and found out that it was a 0% chance by the end of it. I know we can't predict these things, but being in business that long, you should know a little more and help make it less confusing for visitors.
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Posted On : 2023-04-30 12:19:18
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