Enjoy a 45-minute exotic camel ride tour in the Caribbean landscapes and follow your guide throughout the jungle and white-sand dunes. Ride along the beach and capture magnificent photographs. This is a family friendly tour that includes safety equipment, and a round-trip transfer from your hotel in Cancun or Riviera Maya.
Posted By : ZaKerria_C
Before I start this review, I’d like to say the camel ride and instructors themselves were great! This was a very unique experience and I enjoyed it wholeheartedly. My problem lies with the transportation company that’s included (which is why I left 4 stars instead of 5.) I’m not sure if the transportation is a separate entity but they made me very upset prior to us arriving to the camel ride.
The pickup time was suppose to be 1:25 PM in which we were prompt and ready. It becomes 1:30 and I still don’t see the driver so I call the number because I’m thinking they’re running late and I wanted to be sure that he was still coming. They inform me that he’s at my hotel & apparently has been since 1:15. I tell them that we don’t see him and he also would’ve needed my room number to even gain access to enter the gate, which he didn’t have. We thought, (like all the other excursions we’ve done) that he would’ve atleast given us a call to inform us of arrival (in which I then would’ve given him my room number.) He never did.
It’s going on 1:40 at this point (mind you I’ve been on the phone with the representatives since 1:30.) — well apparently he left because he claimed we were never there. Completely a lie. I then ask the rep could they ask for him to turn around or if he has another stop, we could Uber there and get on the service from that stop. They put me on hold and then claimed that they now couldn’t get in contact with him. I then find out that we were the only stop since we were the last tour for the day. So he definitely could’ve came back to get us but opted not to. It was birthday & I really wanted to do this, so in order to still make it, we ended up having to take a $70 Uber ride to get there because the place is an hour away from Cancun.
Bottom line, all of the misunderstanding prior to us arriving could’ve been avoided with a simple phone call or message. Enjoyable excursion, 10/10 experience for the camel riding alone, but very piss poor communication with the transportation. Luckily, the camels & instructors definitely brightened my mood up once we got there.
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Posted On : 2024-06-19 19:12:22 
Posted By : Colton_P
Joseph and Barnard were incredibly educational, funny, patient, and generally sincere. They clearly take amazing care of the animals. Thanks so much for the great experience.
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Posted On : 2024-06-05 10:12:43
Posted By : Lashundra_K
Was very fun tour guides were great and informative…… I love the fact we took so many pictures and captured great moments
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Posted On : 2024-05-21 09:52:42
Posted By : Latonya_M
The tour guide was amazing. The experience was wonderful. I bought the pics and videos for memories. I didn’t have to go to Dubai there’s camels now in Mexico
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Posted On : 2024-05-16 21:12:35
Posted By : salesterGulley
Loved it! It was very scenic and amazing! Hugo the photographer captured the moment with awesome pics and videos
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Posted On : 2024-05-15 18:58:40
Posted By : Tiera_T
Customer service and staff were fun and made me very comfortable. My only issue is my package did not include margaritas and we really wanted a drink the bartender was making our drinks perfectly when we discovered we were wearing the wrong band and our drinks were poured out right in front of our face 🤣
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Posted On : 2024-04-27 15:09:23
Posted By : Ayisha_T
Our tour guide was awesome all 3 a made the experience even more memorable the camel ride a picture stop plus feeding that I’ll never forget!! I would do it ALL OVER AGAIN.
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Posted On : 2024-04-22 16:37:03
Posted By : kristinea525
The experience was nice. Bernard was funny and talked about the camels. Joseph and Javier were funny too, they all had a good sense of humor.
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Posted On : 2024-04-15 16:34:14 
Posted By : Jenna_b
Super fun, the photographer made sure to take his time and take a lot of good pictures !! The camels were so cute and we got to feed them
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Posted On : 2024-04-05 00:47:02
Posted By : Jasmin_B
This was a okay experience. If we could’ve went along the beach side it would’ve sealed the deal. The price you pay it wasn’t worth it. The picture man didn’t get no good shot of us. Definitely wasn’t paying 150 for pics that wasn’t good. This experience should’ve included a meal and drink plus a day stay on their private island at least. If not they should consider going down on the price.
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Posted On : 2024-03-25 13:11:27
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