Please note from 1st July, the current lounge will be closed and move to the new location at Level 3, International Terminal, Brisbane Airport (near Gate 77)
Recharge before your flight with a 6-hour pass to the Plaza Premium Lounge at Brisbane International Airport. Partake in a luxurious experience providing comfort, convenience, and award-winning services regardless of what airline or class you travel. Enjoy light refreshments and snacks with a variety of hot-cooked meals, as well as unlimited wine, beer, soft drinks, and coffee. Relax with ample seating and complimentary Wi-Fi. Customers may select any 6-hour window of their choosing during operating hours.
Posted By : mvera
Operating hours not clear enough when booking. It should ask more details such as flight number and time so gives a warning that the lounge is closed or not operating during those hours. Paid for 3 hours use thinking my family and I could relax prior to our Cathay flight that leaves at 00:55am. Contacted Viato support to assist to clarify operating hours. Took 3 online chats and 24 hours for them to reply and by that time it was too late to cancel or change. Couldn’t get refund or even credit to use for other Viator services as by then it was within the 24 hours. Never got to experience the lounge .. lost my money! Very disappointing!!
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Posted On : 2024-06-21 23:13:31 
Posted By : Jo_a
excellent reception staff fast check inn ,found lots of dirty plates on tables ,and i had to ask about when more food was coming all because of staff shortage excellent coffee toilets average
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Posted On : 2024-06-17 15:23:50
Posted By : Craig_M
Wasn’t told when booked that it closed at lunch time. Got to the lounge for a 20 minute period only before it closed at 12.30. Very disappointing
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Posted On : 2024-06-14 08:46:29
Posted By : Elthamboy
No seats available as it was so crowded so I had to stand at the end of the long communal table. Food was terrible so I only had water. Wasnt enough toilets so had to queue. Piles of dishes everywhere. Staff were friendly but run off their feet. I was flying business with China Airlines AKL-BNE-TPE-ICN was looking forward to getting a shower and break whilst on the stopover but this was very disappointing. I couldnt even find the showers, not sure they had them, I just got out of there.
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Posted On : 2024-06-09 17:07:04 
Posted By : Paul_W
It was closed so waste of time and money said was open when we booked. Called customer service who said we would get a refund but nothing has happened yet. Recommend you to not bother booking this Incase you get there and it's closed again.
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Posted On : 2024-05-10 21:01:22
Posted By : vickyb57
Our flight was changed two times and each time I needed to change plaza lounge booking at $20 US each time, on the second change our flight was cancelled while we were at the airport, I emailed the lounge ASAP but was told the $126 I had paid as well as the $20 fee I paid would not be honored as we did not give 6 hours notice. Being an airport lounge where flights are changed all the time you would think they would be most understanding with these issues when they happen. They just take your money and don't think about you.
Would never book with Plaza lounge ever again.
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Posted On : 2024-05-10 02:16:39
Posted By : Elizabeth O
The good:- Clean. Good selection of drinks.
The not so good:- Minimal selection of cold food. Very little gluten free food options.
Buyer be aware: - Don't buy a 6 hour pass unless you are flying with an airline that has advanced luggage check in. Most airlines open 3 hours before the flight. By the time you clear security etc, 2 hours at the most for lounge access.
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Posted On : 2024-05-10 00:35:05
Posted By : Higuma2017
Shame on Cathay Pacific for offering this lounge even to their Emerald members. Why not just use the Qantas lounge, which is far from perfect, but aeons better than this. The food is terrible (except for the cheese counter, I must give it to them. The space is minute, but still the staff does not manage to keep it clean. Dirty dishes are all over the place, the conditions of the toilets are of biblical note. Absolutely disgusting. And it's always like that. This is not a one-off review. Shame on their management for not having enough staff. Shame on all the airlines that offer this joke to their customers.
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Posted On : 2024-04-20 09:29:31
Posted By : samweldon
Worst lounge ever!
We walked in and walked straight out again asking if we were in the right place? It’s tiny, nowhere to sit when we arrived, food looks inedible, if you want a drink you have to ask, and the girl serving definitely hasn’t been on the customer service course!
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Posted On : 2024-03-16 09:47:34
Posted By : Saveytraveller012
Clean and modern decor. Reasonable range of fresh food. Good location with view's over the concourse. Not busy at this time of day ie early morning
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Posted On : 2024-03-14 01:54:34
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