Discover three extraordinary Mayan ecosystems with a snorkeling tour that will take you to the Mexican Caribbean Sea, an underground river in the depths of the jungle, and a mystical cenote. The tour operates from Monday to Saturday in English and Spanish. In French language only available on Tuesdays and Thursdays.
Posted By : calebmQ3672PR
We had a great time on our tours, we booked 2 tours with Luis hernandez. He was great with informing us on what we thought we wanted to do and providing us with awesome tours that we loved. The hotel was great and very nice, lots of good service. We enjoyed our time in Cancun.
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Posted On : 2024-04-08 10:45:07 
Posted By : marmarmar
Thanks Moises for recommending a trip my 77 year old father could do. He loved zip lining and jumping into the Cenote as well as all the snorkelling!
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Posted On : 2024-02-24 16:34:27
Posted By : Tracey G
Was everything we had so much fun and shared so many pictures everywhere we went. The trip was relaxing and so much fun. I’m happy
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Posted On : 2024-02-04 12:49:07
Posted By : ElevationGuides
Date of excursion 27 December 2023
Group of 10 (7 adults + 3 children)
Although the cenotes and lagoon were beautiful, overall we had a disappointing experience due to our disinterested and lack of safety focus from our guide Alejandro.
Pickup at our hotel was punctual, but Alejandro exuded apathy from the beginning. The van's (#22) rear suspension needed new shocks, which made our full van (12 guests + driver) ride extremely uncomfortable on Q. Roo's rough, potholed roads.
I'm used to fast and "efficient" driving in developing countries, however Alejandro's driving was reckless. He weaved in and out of traffic on the highway, our loaded, unsprung Hi-Ace was the fastest vehicle on the road. Definitely unacceptable for the serious responsibility of driving 12 guests. Overall we spent ~2.5 hr in the van.
Once at the cenote, Alejandro's directions in English were brief and spoken very quickly. I pulled him aside and explained (in Spanish) that our group were all French-Canadians. Most of them don't speak English so I offered to translate if he could speak more slowly so I could communicate all the info. Despite this, he made zero changes and continued to speak very quickly in English. Therefore most of the group didn't understand his directions, then he'd be frustrated because they weren't doing things correctly. As we had three young children, I was concerned about the safety items that weren't properly conveyed.
He rushed us through the attractions, and explained very little of the natural and cultural history despite our questions. We understand that it was the busy Xmas week, however we could hear the other guides doing a much better job. Most of what we learned about the sites we picked up from listening to the other guides, not ours.
The lunch was good, and the equipment in good condition although NB they didn't supply us snorkels, only masks.
We run a certified, professional tour company, so are very familiar with the challenges in operating group tours. Based on our experience, I'd hesitate to recommend this tour to anyone particularly at its high price point.
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Posted On : 2024-01-03 12:42:57
Posted By : elizabethcG1699XY
It was a wonderful experience. So glad that the representative Erick suggested this, I would highly recommend going to Erick when looking to book this and other excursions as he is very friendly and knowledgeable.
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Posted On : 2023-12-26 11:11:25
Posted By : hannatug2019
Liz and Marcie from Sunwing were fantastic, we had a wonderful time exploring the Mayan community, everything was great and worth it. Liz when above and beyond to ensure we had a good stay
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Posted On : 2023-11-08 15:09:45
Posted By : karenludmilac
It was a wonderful experience to learn about the Mayan culture, the ancestral ruins, the guide explained everything in a very interesting way, the food was great and the cenote was beautiful, thanks to Manuel Guardado for recommending this tour, my partner and I were delighted.
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Posted On : 2023-10-25 17:36:38
Posted By : jes_s0marv
It was an exceptional trip!!! I would go again, Manuel helped us in choosing a tour, we visited Isla Mujeres, the beach is beautiful, while snorkeling we saw a lot of fish, in general the trip was very fun!! Thank you so much !!!!
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Posted On : 2023-10-04 14:53:03
Posted By : U8406LCemilym
Excursion was amazing! Elizabeth, who booked our trip at the Royalton splash was super helpful in explaining how the trip worked, timing, what we needed to bring, and what to expect. The trip itself was super organized and packed full of fun! 10/10 would go again!
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Posted On : 2023-09-27 22:40:22
Posted By : gloriadI1123NG
What we experienced in the park was excellent, I am infinitely grateful to Elizabeth Marin for her recommendation at the Royalton Splash hotel. We will surely return.
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Posted On : 2023-09-10 17:00:48
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