Private Arrival Transfer: NYC Airports (JFK) (LGA) (EWR) to Brooklyn

Posted By : John G
Worst experience I’ve ever had in private transport! Simple summary:
- Picked up in Toyota Avalon (not typical level car for private transport)
- Car was filthy and smelled very bad
- Stuck in it for over two hours (traffic to CT)
- called to try and speak with manager to ensure return trip wasn’t same and got berated by dispatch lady. Unbelievably rude and not empathetic to sh*tty experience.
- tried emailing CEO who never bothered to reply
-cancelled return trip and just took Uber premier (+/- $50) and picked up in a new Cadillac

NEVER AGAIN will we use Carmel. You’ve been warned
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Posted On : 2024-06-17 06:24:33

Posted By : 829allenn
My experience with Carmel Limo was beyond disappointing. Despite booking two weeks in advance and providing our flight details, they failed to have a car ready upon our arrival. They repeatedly assured us of a 5-7 minute wait after baggage claim, but it was a lie.

We were left stranded at midnight with our children in the cold. When we called, they arranged another service, but it took 40 minutes to arrive. This level of incompetence and disregard for customers is unacceptable.

I strongly advise against using Carmel Limo. They're unreliable, untrustworthy, and their false promises put customers in vulnerable situations. Look elsewhere for your transportation needs.
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Posted On : 2024-04-29 11:26:11

Posted By : 117johni
Great service, booked last minute and had no issues. Early morning flight pick up was 2am. Called a few hours before pick up and changed the pickup time to a half hour earlier and had no problem. Great vehicle, driver was early to the pick up and provided a safe ride to the airport. Awesome service at a reasonable price.
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Posted On : 2024-04-17 21:42:19

Posted By : Kelli_H
Driver was courteous and on time. I would highly recommend this car service for your transportation needs.
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Posted On : 2024-03-12 09:35:10

Posted By : Eva_C
Pickup and drop-off worked out well however driver was extremely rude, there was a car seat in the car which we did not request, front seat had alot of items on the floor which made me cram in just so I could fit properly in the seat, in the end driver became very rude about payment of tolls and extremely demanding regarding the tip. Other than the driver things worked out but the driver made it a horrible experience.
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Posted On : 2023-09-25 09:14:55

Posted By : Rosana_C
Absolutely awful experience, clueless, and unhelpful customer support, even through the staff in the Philipines is nice. On hold forever. Unable to help me. I finally found help with the American company they contacted with, not Viator. I would not recommend Viator at all. Customer service is not existent. .
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Posted On : 2023-09-18 13:17:19

Posted By : Jacquelyn_M
Quick arrival to JFK. Friendly driver. Great service after a trying day with diverted flight and 4 hr late delay
Thank you
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Posted On : 2023-09-10 12:21:32

Posted By : talishahurks
Good customer service. The driver was friendly and insightful. I would use again. He was on time. He was kind.
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Posted On : 2023-06-13 14:55:44

Posted By : WILFREDO_S
Great Service! Very shorts wait time. Driver on time and loaded our luggage quickly.
Because of the weather and the Terminal number (5) having the same number as the outsice pickup Position (5) and the baggage claim area. If was a little confusing to find us. But we got it resolved. For future travelers, insure you go out side and check the numners outside before calling or the driver calls you.
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Posted On : 2023-05-05 07:25:35

Posted By : Christiane_S
We had to wait quite a while until the driver came. Furthermore it has not been easy to find the pick up spot. The car has been dirty inside. After a short 'hello' the driver instructed us immediately how much tipp he wanted to have. Taking a Uber would have been the better option.
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Posted On : 2023-04-10 08:20:06