Peninsula Hot Springs Dine and Bathe

Posted By : Tkjh1981
Money hungry company that does not care about customer service. Had a gift voucher that has just expired, unfortunately voucher was lost which is why i could not extend or use it. Asked for a very small extension but due to their policies they refused - not even offering something else (even 50% of the voucher value) . All this place cares about is money and the most disgusting customer service i have ever experience. Please do not give them any more money..
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Posted On : 2024-07-15 21:56:45

Posted By : Ash V
We went to Peninsula hot springs at 8 AM. We spent 11 hours and enjoyed every minute of it.
My favorite activity was going to the hilltop pool. I loved the view from there.It was amazing in the morning and night☀️🌙👌🏼.I also liked the cave pool and loved the steam in the cave♨️.Did you know that the water 💧 comes from 637m down from mother earth 🌍.There is also a mineral water shower 🚿.When we got there we had to take a shower 🧼 before we went to bathe in the water 💦.I loved the experience.It was beautiful 👍🏼❤️👍🏼.

Posting from my dad’s account

- 7 yo daughter
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Posted On : 2024-07-13 07:33:07

Posted By : 169gowris
Just had a live chat with peninsula hotsprings little while ago and I asked if you do offer group discounts for group bookings? The agent asked me to call hotsprings for that enquiry. . When I called hotsprings. a rude person by the name of Tammy answered and rudely said that 'we are not a charity to offer discounts Furthermore she sarcastically mentioned that they are a business and not a not for profit organisation to offer discounts to people. I'm really offended the way she spoke to me , her tone , voice and the attitude. I have cone there many times but this time with a large group. Obviously we are not stupid not to know you are a business. Not a charity. and I will not come there ever again and inform all family and friends how rude and unprofessional behaviour of staff.whay did your online live chat team refered to me to ask that question??? What a waste of time.
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Posted On : 2024-07-12 08:55:25

Posted By : tajyd
An absoute favourite, my daughter and I try to go at least once a year, well worth paying for the spa dreaming centre as it gets so busy in the main section, had a wonderful massage and a superb lunch - cant wait to go back!
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Posted On : 2024-03-24 22:07:43

Posted By : 470rezas
We had a wonderful experience at the Peninsula Hot Springs with our friends. We indulged in the Turkish bath, enjoyed relaxing massages, and savored a delicious lunch together. The facility was impeccably clean and the ambiance was delightful. The staff was friendly, welcoming, and made our visit even more enjoyable. Whether you're planning a weekend getaway or a weekday escape, I highly recommend this place for its wide range of options and exceptional experience.
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Posted On : 2024-01-11 08:37:56

Posted By : victoriakW471HO
Could not believe that you have gone cashless.. we need to be an example to our children, by going cashless you are bowing down to the corrupt agenda.. WONT be back and neither will a whole lot of others that are awake to what is going on..
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Posted On : 2023-07-21 02:04:47

Posted By : prepzel3-8
Visited Monday 18th July for glamping. This is our second visit to the Hot Springs.

On arrival everything was explained perfectly. We parked at short term parking to check in. We then drove to our tent number 9.

We was gifted a bottle of sparkling as it was my partners birthday & our anniversary.

We arrived at 3pm & our massage & facial was at 4pm. We had just missed the lunch. I asked could we order pizza for when our massages finished. The waiter, a lovely guy said he would happily do them after (light snacks go from 3pm -5pm).
When we finished our massage/facial I attempted to order the pizzas at 5:10pm. We was told quiet abruptly by a moody young lady that this could not be done. The guy was there & appeared defeated by the women who were adamant this would not be done. We was sent down stairs, out in the cold to the cafe. It really felt cheap to our $1100 glamping experience.

The massages & facials were amazing! My skin glowed. After our pizza we returned to our tent to get ready for some bathing. The bathing was amazing. We enjoyed until as late as mid night.

Dinner at 7:30pm - I walked into the main dining area to hear that young lady call out “have you a booking?” My partner stopped and answered her. I continued to the restaurant & gave the wait staff my name. I did not like the way she called out.

The restaurant was not busy. I ordered the beef native curry as I had enjoyed this last year. To my disappointment it was not that great. I barely ate it. My partner ordered the barramundi. He enjoyed this very much so.

During our meal this waitress spoke to another staff about a glamping couple who left dinner owing some money. She appeared annoyed. Her presence made me feel uncomfortable. She had very poor mannerisms. I expected more for the experience we paid for.

We ordered a hot chocolate to take away & two deserts to dine in. We had three different wait staff. She came back & asked do you want to take the deserts away? We felt we was being pushed out the door. The deserts were just cafe cabinet food. Not a glamping dining experience. The dinner experience from the food, staff & atmosphere was very poor.

Breakfast - The kitchen was closed. We was advised of this the week prior. We received a beautiful breakfast pack to our room. It was delicious. We was advised we could get complimentary coffee & juices at the cafe. This would have been nice if they delivered as we ate breakfast with no hot drink or sparking.

Loved the tent. Very romantic & could be such a wonderful experience.

Unsure if I’ll return for a glamping experience due to the lack of luxury feel. Apart from the facial, massage & late bathing I did not get the experience I was hoping for.
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Posted On : 2023-07-20 00:31:35

Posted By : U4680MJdavids
I purchased a voucher as an anniversary gift during COVID to support the business and something to look forward to.
unfortunately was not able to use it until now, only to be told the voucher expired. 2 months past expiry.

Dont buy a voucher whatever you do, unless you use it in time you are just gifting the company money for nothing.

I will be taking my money elsewhere next time.

Peninsula you are money hungry grubs
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Posted On : 2023-07-10 03:33:07

Posted By : robertpF4518SD
Management showed absolute disregard for customers in the expensive Spa Dreaming dining area by having a loud business meeting for the entire duration of our meal on the table next to where we were seated. What should have been a relaxing anniversary celebration at $170pp Dine and Spa was beyond stressful as a result. We requested to be moved away from the meeting and were reseated at the other end of the restaurant where we could still hear the meeting across the room. Then to our horror, the manager and his offsider moved to the table immediately next to us again to debrief their meeting. We could not escape. We were privy to lots of information customers should never have to hear, criticising others in the meeting (expletives and all), discussion about carer requirements for conscious birthing and conscious dying, etc. Why were these loud meetings held at tables immediately next to customers trying to escape the stresses of 'the real world', paying top dollar for a relaxing meal as part of an upgraded package. Surely in such an expansive facility there are dedicated meeting rooms for management to use? We could not wait to escape the dining room. This ruined our entire experience of Peninsula Hot Springs. Our feedback to the official feedback email a full week ago was completely ignored. An apology or refund or complementary return visit would have been a nice gesture. Ignoring customers in the dining room and in the feedback inbox is inappropriate and beyond unprofessional. No, we will not pay again for the privilege of giving Hot Springs a second chance.
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Posted On : 2023-04-10 08:06:43

Posted By : gregmiller68
We enjoyed a wonderful 9 hour of taking our time to enjoy the hot springs, an occasional dip in the cool pool and enjoy the steam room. It is such a chilled experience worth every cent in the Spa Dreaming Centre!
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Posted On : 2022-09-28 01:39:49