Tromsø, Northern Lights and Wilderness Evening Catamaran Cruise

Posted By : Teardrop72
We booked the cruise to 'see the lights'. Our previous two trips (with other tour operators) had been cancelled due to the 0% chance of seeing the lights due to the poor weather conditions. We checked in with the Catamaran company to see if the cruise would be cancelled.. they said no.

Assuming the company obviously know more than we do, we went along. However, I feel the whole evening was just stringing us along to see the lights... that we were never going to see.

The cruise literally did a lap of Tromso and whilst the crew were very good (lots of explaining about the lights, drink refreshments served with a smile and lovely attitude) I feel we should have been offered the opportunity for a refund knowing the weather was so poor.

We were offered a free return trip... which due to us leaving the following day was not possible.
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Posted On : 2024-03-17 08:19:29

Posted By : Christopher_s
Being out on the boat was fun. The staff couldn't be more accommodating and highly knowledgeable.
The weather did not provide a glimpse of the lights but we continue to have hopes for our next adventure.
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Posted On : 2024-03-10 05:15:34

Posted By : Andrea_G
The cruise was very nice. Unfortunately we were not able to see the Northern Lights. However the company offers the chance to book the cruise again until you see the Lights.
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Posted On : 2024-02-29 08:31:47

Posted By : Glenda_S
No lights but no complaints about the experience. Ample space on board for outdoor and indoor seating.
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Posted On : 2024-02-29 00:10:12

Posted By : Maree_L
A very enjoyable evening. My husband has limited mobility and uses a powered wheelchair and fortunately is able also walk short distances. We arrived with him in his wheelchair as the event was noted to be wheelchair accessible. There are two level on the boat, only accessible via stairs and the gangway to board had a step up. With the kind assistance of staff, particularly the captain providing direction and assistance, we were able get on board and have wonderful night. Well informed and helpful staff.
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Posted On : 2024-02-23 00:33:51

Posted By : Durango_D
A bet where your chances of success are always lower. Worse are the justifications and the lie that the day before was a success.
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Posted On : 2024-02-13 18:26:54

Posted By : cristinaaM5484VV
I booked a tour with them through Viator but my flight was delayed due to bad weather and I couldn't arrive on time to catch the contracted cruise. Since the bad weather is undeniable, the two excursions I had taken for the next day were canceled and I could prove the 2h30 delay of my flight, I asked the company to change my appointment for the next day but they said no, that he had to pay it again (338 euros). I will not contract anything with them again and I recommend everyone not to do so, the customer service is terrible.
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Posted On : 2024-01-27 11:47:43

Posted By : Yelizaveta_G
Very poor weather and the guides were staying falsely optimistic in my opinion. It was snowing so hard, you could barely open your eyes and there was not a star in the sky. They only do the tours on Fridays and Sundays so their “guarantee” is worthless if they’re booked up, unless you’re staying for weeks. Limited to the number of locations they can swim out to so not worth the money in my opinion.
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Posted On : 2024-01-07 17:51:16

Posted By : Jenny_D
Comfy boat, lots of room inside, limited outside, we saw the northern lights for about an hour or so on and off.
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Posted On : 2024-01-01 13:03:32

Posted By : LoriJay_E
it was a lovely way to spend an evening and even though we didnt see the lights it was still enjoyable.
The lady on the microphone needs to get some brevity training. Her information was fine, but so highly repeated and late at night I think most would have enjoyed more silence, rather than repeated information.

All staff were lovely to interact with.
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Posted On : 2023-12-10 00:28:44